Browse the Answers We Get Every Day
Most of what you send us falls into four buckets: getting into your account, moving money through bKash, Nagad or Rocket, reading the lobby, and reaching a person when something looks off. We put the answers in that order, so you only read as far as your own question goes. Take a login code that never arrives. The answer starts with the
likely cause: your number is what ties the account together, so a SIM swap or a new handset is usually behind it. Then it gives you the step, which means requesting the code again from the same screen, and if that still fails, opening chat with your number ready. Deposits follow the same shape. You open your wallet app, send to the
account number shown on our deposit page, then come back and key in the transaction ID. If the taka amount you sent and the amount you typed do not match, the balance stays pending until we check it. That is a matching problem, not a lost payment. Withdrawals, the live tables and the sportsbook get the same treatment: short answer first, then
the process. No padding, no circling around.
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer